S.R. Travel Comment Card

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We're serious about service! Are we doing our best? We'd like to know! Our clients are valued and our goal is to exceed the expectations of our customers. Please take a moment to complete this questionnaire. Your thoughts are important to us!

First Name:*
Last Name:*
Your Company:*
Your E-mail Address:
Agent Name (if applicable):
1. Is the telephone answered promptly and pleasantly?:	YesNo
2. Are your calls returned promptly?:	YesNo
3. Is your agent accommodating and knowledgeable?:	YesNo
4. Does your agent listen carefully and offer alternative choices?:	YesNo
5. Do you feel you receive the best available airfare?:	YesNo
6. Are your reservations and documents accurate?:	YesNo
7. Are your special requests such as special meals, seat preferences, specific hotels, etc. taken care of?:	YesNo
8. Are your itineraries delivered in a timely manner?:	YesNo
9. Are problems resolved promptly and appropriately?:	YesNo
10. Do you feel that you are a valued customer?:	YesNo
11. Is there a way we can improve our service?:	YesNo
Comments and feedback are welcome:
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S.R. Travel Service, 450 Sansome Street, Suite 1100, San Francisco, CA 94111
Phone: 415.398.5757 // Fax: 415.397.9272 // Toll Free: 800.242 7787

CST #1003682-10

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